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Terms and Conditions

ARTICLE 1 – DEFINITIONS

For the purposes of these General Terms and Conditions, the terms below have the following meanings. These definitions are provided to clarify the wording used in this agreement and ensure clear understanding between the consumer and the entrepreneur:

Withdrawal period: The legally established period, beginning after the consumer has received the product, during which they may cancel the purchase without explanation and without incurring penalties.

Consumer: Any individual who makes a purchase for personal purposes outside their trade, business, or professional activity, and who acts in a private capacity when buying goods or services remotely from the entrepreneur.

Long-term agreement: A contract between the consumer and entrepreneur that involves repeated deliveries of products or services over time, either regularly scheduled or provided upon request.

Durable medium: Any tool or device—such as email, a USB stick, a hard drive, or paper—that enables information to be stored for future reference in an unchanged format.

Right of withdrawal: The legal right of the consumer to withdraw from the agreement within the withdrawal period, return the goods, and obtain a full refund without needing to provide a reason.

Entrepreneur: The party that offers goods or services remotely—whether an individual business owner or a legal entity—and that carries responsibility for fulfilling obligations under these conditions.

Distance contract: A binding agreement concluded without both parties being physically present, typically via an online shop or digital platform, as part of a structured remote sales system.

Means of distance communication: All forms of communication that enable contracting without the physical presence of both parties, including phone calls, websites, emails, apps, or online chat.

General Terms: These conditions that apply to all offers, sales, and agreements concluded by the entrepreneur, including those carried out remotely.

ARTICLE 2 – COMPANY IDENTITY

All contracts entered into through this website are concluded with:

Illura Light
Address: 1001 S MAIN ST STE 500, Kalispell, MT 59901, United States
Phone: : +1 251 358 0350
Email: info@illuralight.shop

Illura Light is responsible for the content, processing, and delivery of all orders placed on its platform. Customers should use the contact details above for inquiries, returns, legal notices, and complaints.

ARTICLE 3 – SCOPE OF APPLICATION

These General Terms and Conditions apply to every offer made by the entrepreneur and to every distance agreement concluded between the entrepreneur and the consumer. They become binding once the consumer completes a purchase via the webshop.

Before finalizing a distance contract, the consumer will be given access to these terms. If technical reasons prevent this, clear instructions will be provided on how and where to obtain them, either digitally or in print, free of charge upon request.

For online transactions, these terms are provided in a format that allows saving or printing, ensuring the consumer can refer to them at any time during the contract period.

Where additional terms apply to specific products or services (such as returns, extended warranties, or use restrictions), these will be communicated separately. In the event of conflict, the provision most favorable to the consumer will apply.

If any part of these General Terms and Conditions is deemed invalid or unenforceable, the remaining provisions remain in force. The invalid clause will be replaced by one that comes closest in intent and effect.

If these terms do not explicitly cover a specific situation, the agreement shall be interpreted in line with fairness, good faith, and mutual benefit as reflected throughout this document.

ARTICLE 4 – THE OFFER

All offers displayed on Illura Light are non-binding and subject to availability unless stated otherwise. An offer is only valid while it is shown on the website, and the entrepreneur reserves the right to adjust or withdraw offers at any time without prior notice.

If an offer includes a limited-time discount or specific conditions (e.g., while stocks last), this will be clearly indicated to the consumer. Illura Light makes every effort to keep offers up to date and accurate at the time they are published.

Each product or service offered is described in sufficient detail, including key features, specifications, and intended use. Descriptions are intended to help consumers make informed decisions. Product images aim to be as accurate as possible, though slight variations in color, size, or details may occur depending on screen settings or production batches.

Obvious typographical or factual errors in the offer (such as incorrect prices or outdated information) do not bind the entrepreneur and will be corrected as soon as discovered.

Every offer provides full disclosure of purchase conditions, including but not limited to:

  • The exact retail price, excluding import duties and any taxes that may apply;
  • Shipping fees, if applicable, shown during checkout;
  • The steps required to place an order and how the agreement is formed;
  • Details on the consumer’s statutory right of withdrawal and how to exercise it;
  • Accepted payment options and delivery methods;
  • The duration of the offer and applicable deadlines;
  • Warranty terms and post-purchase customer service options.

ARTICLE 5 – THE CONTRACT

The agreement between the consumer and the entrepreneur becomes legally binding once the consumer accepts the offer, confirms the order, and completes the required steps, including payment (unless otherwise arranged).

If the order is placed electronically, the entrepreneur will promptly acknowledge receipt. This confirmation includes an order summary and serves as evidence that the contract has been established. The consumer retains the right to cancel the order before acceptance confirmation is sent.

All electronic transactions are protected by appropriate technical and organizational safeguards. These include SSL encryption, secure payment systems, and restricted access to personal data, ensuring privacy and safety for the consumer.

The entrepreneur reserves the right to check whether the consumer can meet financial obligations before approving the order. This may involve verifying payment details or assessing creditworthiness. If there is reasonable concern that the consumer may not meet obligations, the entrepreneur may decline the order or require different terms (e.g., advance payment).

Once the contract is finalized, the consumer will receive the following information in a storable format (such as email or PDF):

  • The full company name and contact information for customer service and returns;
  • Instructions and deadlines for exercising the right of withdrawal;
  • Warranty details and procedures for making a claim;
  • Guidelines for canceling ongoing contracts and relevant conditions;
  • A copy of these General Terms and any applicable additional terms.

All agreements depend on product availability. If an item is out of stock after an order has been placed, the consumer will be informed quickly and offered an alternative or a full refund within a reasonable timeframe.

ARTICLE 6 – RIGHT OF WITHDRAWAL

The consumer has the legal right to withdraw from the contract within 30 days without stating any reason. This withdrawal period starts on the day after the consumer—or a third party designated by them—has received the product.

During this period, the consumer must treat the product with care. It may only be opened or inspected in the same way as it would be in a physical store. Using the product beyond this scope may reduce the refund amount, particularly if the item shows signs of wear or damage when returned.

To exercise the right of withdrawal, the consumer must notify the entrepreneur in writing or electronically within the 30-day period. Templates may be provided on the entrepreneur’s website but are not mandatory.

Once the withdrawal notice is submitted, the consumer must return the product within 14 calendar days. Proof of return (such as a tracking number or receipt) must be available if requested. The consumer is responsible for proper packaging and returning the item in original condition.

If only part of an order is returned, the right of withdrawal applies only to the returned product, and a partial refund will be issued accordingly.

ARTICLE 7 – COSTS RELATED TO WITHDRAWAL

When the consumer uses the right of withdrawal, they bear the direct costs of returning the goods unless the offer specifies otherwise. Costs may vary depending on the size, weight, and origin of the return shipment.

After receiving the returned items or sufficient proof of shipment, the entrepreneur will refund the total purchase price—including any standard delivery charges—within 14 calendar days. If the consumer opted for a more expensive shipping method than standard delivery, only the cost of standard shipping will be refunded.

Refunds will be processed using the same payment method used for the purchase unless another option is agreed upon. No additional administrative charges will be applied to the refund.

ARTICLE 8 – EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

According to applicable consumer laws, certain purchases are excluded from the right of withdrawal, such as:

  • Custom-made or personalized products;
  • Perishable goods or products with a short shelf life;
  • Sealed products that cannot be returned for health or hygiene reasons once opened;
  • Digital goods or downloadable content once access has been granted;
  • Services that have been fully performed before the withdrawal period expires, with prior consent.

ARTICLE 9 – PRICES

All prices listed on Illura Light are displayed in U.S. Dollars (USD) unless otherwise stated, and exclude import taxes, customs duties, and sales tax unless specified during checkout. The final amount payable will be clearly shown before the consumer confirms the order.

If an obvious pricing error occurs (e.g., $0.00), the entrepreneur is not obliged to honor the transaction. The consumer will be informed, and the order will either be canceled or adjusted by mutual agreement.

ARTICLE 10 – WARRANTY AND CONFORMITY

Illura Light guarantees that all products conform to the contract, descriptions provided in the offer, and applicable quality and safety standards required by U.S. law.

Warranty does not cover misuse, negligence, wear and tear, or damage caused by external factors (e.g., accidents, fire, water).

Valid claims may result in repair, replacement, or refund, at the entrepreneur’s discretion.

ARTICLE 11 – DELIVERY AND EXECUTION

Orders are generally processed on business days within 1–2 business days after payment confirmation.

Delivery is made to the address provided at checkout. Consumers are responsible for ensuring correct details. Illura Light is not responsible for delays or lost shipments caused by incorrect or incomplete information.

Risk of loss or damage passes to the consumer once the goods are delivered.

ARTICLE 12 – DURATION AND TERMINATION

Consumers may end indefinite contracts involving recurring deliveries with one month’s notice. Fixed-term agreements end at the agreed expiration date unless otherwise specified.

Automatic renewal will not occur unless explicitly stated during purchase.

ARTICLE 13 – PAYMENTS

Payment is required before dispatch unless otherwise arranged.

Illura Light accepts secure payment methods including credit/debit cards, PayPal, and other options listed at checkout.

Late or failed payments may result in order cancellation.

ARTICLE 14 – COMPLAINT PROCEDURE

Complaints should be submitted via info@illuralight.shop including order details and evidence (photos if applicable).

Complaints will be acknowledged and processed within 14 calendar days.

If unresolved, the consumer may escalate to U.S. consumer protection authorities.

ARTICLE 15 – LEGAL DISPUTES

All agreements concluded via Illura Light are governed by the laws of the United States.

If a dispute cannot be resolved through negotiation or mediation, jurisdiction will generally lie with courts in the state of Montana.

ARTICLE 16 – SMS MARKETING

By subscribing to SMS marketing from Illura Light, the consumer agrees to receive automated messages including updates on orders, promotions, discounts, and cart reminders.

Consent to SMS marketing is not a condition for purchase. Consumers may unsubscribe at any time by replying STOP or using the opt-out link.

Standard carrier rates apply. Data is processed in accordance with Illura Light’s Privacy Policy.